The Website is operated by Atmos Malaysia Sdn Bhd. (“Atmos KL”).
ATMOS MALAYSIA SDN BHD
Customer service hours:
10.00AM – 5.00PM, MON–FRI
Upon placing your order, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Acceptance of your order and the formation of a contract of sale of the product(s) between you and us will not take place unless and until payment is provided and upon you receiving a confirmation from us that the product(s) have been shipped to you from our warehouse.
All products shown on the Website are subject to availability. Although we strive to ensure the Website accurately reflects the available stock, a product displayed on the Website may no longer be available.
In the event of conflicting purchases due to insufficient stock, Atmos KL has the right to forfeit any customer of the purchase. We will inform you by way of email and proceed to refund any payment(s) made.
The fact that products are provided at the website at a certain point in time does not guarantee that these will always be available at the website. We reserve the right to at any time cease to sell a product. Furthermore, we reserve the right for a product to be sold out even if your order has gone through.
Limited Release / Special Release items are NOT eligible for cancellation/exchange/refund.
Cancellation of order is not allowed once order have been placed.
Any enquiries regarding defective item or exchange has to be done within 7 working days upon receiving.
Kindly send in your enquiries to [email protected]
All Sale items are final.
No exchange/return/refund will be entertained.
You must be 18 years of age or older to buy products via the Website.
You can only order on the Website if you are a consumer, not a reseller.
You guarantee that the information you provide to us in any order is accurate, current, and complete in all respects.
The following applies to all types of products sold on the Website. All information on the Website is an invitation to treat only; The information is not an offer or binding contract. By placing your order, you are offering to purchase a product on and subject to the Terms.
All orders submitted are subject to availability and confirmation of acceptance by us. We reserve the right to verify an order in advance at all times and may refuse to accept an order without providing reasons and with no liability to you or any third parties. We may choose not to accept your order at our sole discretion. Below are situations where we may not accept your order:
We reserve the right to cancel your order after the creation of the contract of sale, thereby terminating the contract of sale. Following the cancellation, we will provide you with a refund for the amount paid to us under the cancelled (part of the) order.
Atmos KL has and fully reserves the right to refuse to accept any order that it knows or reasonably suspects was made with the assistance or involvement of any software, robot, crawler, spider or other automated means or device.
All price(s) are quoted in Malaysian Ringgit (MYR).
We accept the following payment methods on our website:
Please note that when you pay for your purchase, you are confirming that you have the right to use that chosen payment method.
We reserve the right for possible typographical errors relating to the product description, pricing, and availability. Minor differences in colour and other variations in product(s) are possible as a result of different image acquisition, display technologies or other technical reasons.
We may cancel an order where the product(s) displayed on the Website contains a manifest error (i.e. incorrect pricing / product description) and/or an incorrect stock balance.
We reserve the right to invoke force majeure in situations where we are prevented from delivering the product(s) due to circumstances beyond our or our suppliers’ control (for example, in the event of a war, extreme weather conditions, power or network outages, work strike or blockade). In such situations, we shall have the right to postpone the fulfilment of the delivery. We will promptly notify you by way of email of the obstacle directly and how it affects the ability to perform according to the agreement. If such notice is not given within a reasonable time after we became aware of or should have become aware of the obstruction, we are obliged to pay compensation for the damage that you could have avoided if the notice was delivered in a timely manner.
You are prohibited from using any software, robot, crawler, spider, page scraper or any other automated means or device to (a) access, copy, affect or monitor any part of the Website or its content or circumvent the structure or presentation of the Website or any of its content or (b) to interfere with the operation of the Website or any transaction being made on the Website or interfere or affect any person’s use of the Website or to help facilitate any third party to purchase any product on the Website.
By entering the Raffle, you hereby agree to these Terms and Conditions:
All Online Raffles takes place online on our website (raffle.atmos-kl.com).
Customers must have a valid shipping address and a registered email address on the Website.
Each person is limited to a single entry per launch product; Atmos KL has the right to disqualify any duplicate entries from the online raffle.
The only accepted method of payment is PayPal.
Any request to amend entry details and/or cancellation of raffle entry will not be entertained.
Upon being been selected as the Raffle winner, your payment will automatically be captured.
A Shipping fee of RM20 will charged for all raffle products.
Raffle win cannot be cancelled. It is not possible to cancel once you have been selected to purchase and the transaction has been made.
Please note that due to its nature, participating in any of our raffles, customers are not guaranteed purchase of the product. Additionally, the customer’s opportunity to purchase any launch product is subject always to stock availability.
Raffle entries can’t be sold, transferred, assigned or otherwise provided to anyone else and do NOT hold any cash value and are not redeemable for cash or for credit towards any purchase.
Vouchers and discounts are not applicable for any Raffle products.
Our contract with you is only entered upon payment being captured and upon receipt of email confirming that the product(s) has been shipped from our warehouse.
You are acknowledging that the money will be unavailable to you and will sit as pending when you entered the raffle.
Payment will only be captured if you are one of the winners of the raffle. All unsuccessful entries will have their payment voided/cancelled after the draw closed. Funds may take up to 14 working days or even 30 working days to appear back into your account.
Please note that upon entering the Raffle, the payment authorized by you is held by PayPal / your bank; Atmos Malaysia does NOT hold any of the pre-authorized funds.
Once the winner(s) of the Raffle have been selected, all unsuccessful entries will be voided and the payments refunded accordingly by PayPal / your bank.
Please contact PayPal or your respective bank regarding any issue and/or the status of the refund.
Refunds to credit/debit cards usually takes 2-5 business days, however it can take up to 30 working days depending on the card company involved. For more information please visit here.
TIP: For quicker fund release, customers are advised to join the Online Raffle using PayPal balance instead of linking debit/credit card to PayPal account.
All entries will be randomly drawn. When the draw closes, customers will be notified by email whether their entry was drawn within 48 hours.
Entering the raffle gives ATMOS MALAYSIA SDN. BHD (atmos-kl.com) the right to create an order and capture your payment when selecting the winners.
The raffle closing date is subject to change at any time at ATMOS MALAYSIA SDN BHD (atmos-kl.com) discretion.
All sales for raffle items are FINAL and no amendments or size exchange on all raffle orders.
No refund and cancellation will be entertained.
ATMOS MALAYSIA SDN. BHD. (atmos-kl.com) reserve the final rights to accept or reject any orders from customers depending on items availability.
ATMOS MALAYSIA SDN. BHD. (atmos-kl.com) reserves the right to disqualify any customer that is found to be tampering with the entry process or operation of entering the draw or acting in violation of these Terms and Conditions or in an unsportsmanlike or disruptive manner.