Return & Exchange Policy

  1. Once an order is placed, cancellation or size amendments are not allowed.
  2. All Limited Release products are Final Sale and are not eligible for cancellation, exchange, or return.
  3. All products sold via raffle.atmos-kl.com are considered Final Sale and are not eligible for cancellation, exchange, or return.
  4. All items under the SALE page are Final Sale and are not eligible for return or exchange.
  5. Items purchased during promotions, with discounts, or using coupon codes are considered Final Sale and cannot be returned or exchanged.
  6. All items sold on www.atmos-kl.com and raffle.atmos-kl.com are thoroughly quality-checked and packed under CCTV surveillance before being shipped.
  7. Any requests for return or exchange of defective or incorrectly shipped item(s) must be submitted within 14 days of receiving your order and are subject to approval & availability. Submission of a request does not guarantee approval.
  8. When submitting a request, please include a clear description of the issue along with photos that clearly show the defect and the overall condition of the product. Kindly submit your request via Contact Us for any returns/exchanges 
  9. Approved claims will, at ATMOS MALAYSIA SDN. BHD.'s discretion, be processed as a refund, exchange, or Online Store Credit. Processing times may vary depending on item availability and operational circumstances. If the requested exchange item is unavailable, ATMOS MALAYSIA SDN. BHD. reserves the right to offer store credit in lieu of a refund.
    • Items must be returned in original condition — unworn, unwashed, unaltered, with all original tags attached and any related accessories or instruction booklets included. Shoes must be returned in their original box.
    • Merchandise that has been worn, used, altered, or damaged (except due to manufacturing defects) will not be accepted. Any return items that are incomplete, soiled, worn, or show signs of use will be rejected. Damage caused by wear and tear is not considered a defect.
    • For approved defective or incorrectly shipped item claims, ATMOS MALAYSIA SDN. BHD. will arrange for pickup of the returned item at a scheduled time, at its discretion. Customers must ensure the item is packed and ready for collection as per the original condition requirements stated above. ATMOS MALAYSIA SDN. BHD. reserves the right to decline a pickup arrangement and instead require the customer to arrange return shipping, in which case associated costs will be the customer's responsibility, and a tracking number must be provided once the item has been shipped.
    • For exchange requests made for reasons other than defect or incorrect shipment (e.g. change of mind, sizing preference), and where such a request is accepted by ATMOS MALAYSIA SDN. BHD. at its discretion, the customer is responsible for arranging and bearing all return shipping fees, as well as any re-shipping fees for the replacement item. A tracking number and proof of delivery must be provided once the return has been shipped.
    • All additional charges incurred during a return/exchange (e.g. shipping fees, duties, and taxes) are the responsibility of the customer. This also includes any re-shipping fees, if applicable.
    • ATMOS MALAYSIA SDN. BHD. reserves the right to inspect the condition of returned items before processing any exchanges. Returns or exchanges that do not meet our policy requirements will not be processed, and all decisions made are final. This does not affect your statutory rights.