On Cloundnova (W)

What are the shipping options?

atmos Kuala Lumpur ONLY provides standard delivery, atmos Kuala Lumpur offers one courier option:

• GDEX

During checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout.

Free shipping is available where the order is above a minimum spend of RM 500.

Shipping Charges:

• GDEX : RM 15

 Does atmos KL ship internationally?

Unfortunately, we do not ship internationally. Orders can ONLY be shipped within Malaysia.

What is the estimated delivery time?

The estimated delivery time for standard delivery will be 3 to 7 Business Days. Be aware that orders may experience longer processing and delivery times during holidays.

All orders are processed and shipped on business days only.
(Monday to Friday *excluding public holidays)

*Please note that orders that are placed on Friday and weekends will only be picked up by the respective courier service on the following business day (Monday). 

Can I change my shipping information?

Due to our sales policy, we cannot amend any shipping information after your order has been made. However, customers can amend their shipping information with the courier service at his/her own risk. atmos KL shall not be responsible for any loss or damage where the shipping information is amended after the order has been placed.

1. Any cancellation of order(s) is NOT allowed once your order has been placed.
2. Please note that products which are Limited Releases are FINAL and therefore NOT eligible for cancellation/exchanges/returns.
3. All Sales items are FINAL and not eligible for cancellation/return. However, you could request for size exchange subject to stock availability.
4. Any requests for returns of defective item(s) or exchanges must be done within 14 days upon receiving the product(s).
5. If you do have any requests for returns / exchanges, please provide us with a clear description of what the defect / problem with the product(s) along with pictures of the product(s) clearly showing the defect and overall state of the product(s). Kindly submit your request via Contact Us for any returns / exchanges.