Privacy Policy


We are committed to ensuring your privacy of personal information. This privacy policy explains what personal information is collected from you through the use and/or interaction with the Website and what we do with the information. It forms part of our terms and conditions, which may be updated from time to time.

When you access, use and/or interact with us through our Site and/or participate in our events, you consent to us processing your Personal Data, and you confirm that all Personal Data provided by you is accurate and complete, and that none of it is misleading or out of date. You will promptly update us in any event of changes to your Personal Data.

We have the right to refuse to comply with data access request in situations involving: irrelevant information, high expense and risks, affects other users’ data, violation of order of court, and discloses confidential commercial information.

The information we learn from our customers helps us to personalize and continually improve your shopping experience with atmos KL. Through our interactions with you, we will collect various kinds of your personal data. Some of this data is provided by you directly, while others are collected automatically based on your interactions with the Website.

You may decline to provide your personal data; however, this may limit our ability in the provision of product(s) and/or service(s) to you (For example: if you do not wish to accept atmos’ first party cookies, we will not be able to add items to your shopping cart). Additionally, we also require your address and payment details to process your order when completing the checkout process.



We use the personal data provided by you and only ever process your personal data with your consent to fulfil our obligations to you as a customer, to operate our business, to fulfill our contractual and legal obligations and to maintain the security of the atmos systems. We use the information that you provide for the following purposes: 

  • To administer and process payments related to products and/or services requested by you;
  • Provide customer support when you contact us;
  • To maintain and improve customer relationship;
  • To assess, process and provide products and/or services to you;
  • Improve and develop our websites and services for your shopping experiences.
  • Provide you with information and updates on our products, upcoming marketing campaigns;
  • For our internal audit and reporting.



We only share your information with third parties in the following circumstances:

  • Where it is necessary to facilitate the processing of your order (for example, sharing your payment details with our payment gateway, in order to process your payment, or providing your address and contact details to our shipping courier to deliver your order).
  • To ensure the security and stability of our websites (for example, we may share error or logging information, our third-party monitoring service, to alert us to any technical problems).
  • To market to you using trusted third-party vendors.



As an individual, you have the following rights under the PDPA:

  • You have the right to be informed whether Personal Data pertaining to you shall be, are being or have been processed.
  • You have the right to be furnished the following information before the entry of your Personal Data into our processing system, or at the next practical opportunity:
  • Description of your personal data to be entered into the system or our work processes;
  • The purpose for which they are being or are to be processed;
  • Scope and method of the personal data processing;
  • The recipient or class of recipients to whom they are or may be disclosed;
  • The identity and contact details of our Company or our representative;
  • The period for which the personal data will be stored; and
  • The existence of your rights (i.e. to access, to correct, to request for a copy of, to request to update, and to withdraw (in full or in part) consent to process your Personal Data held by us, as well as the right to lodge a complaint before the Personal Data Protection Commissioner).



You can always opt out of any of our marketing communications at any time:

You can opt out of our email marketing campaigns by clicking the “unsubscribe” link at the bottom of any of our email campaigns. We will respect any browser-based cookie controls or tracking protection that might be enabled, as we use analytics systems and providers and participate in our ad networks that process personal information about your online activities over time and across third party websites or online services that provide consumers with the ability to exercise choice regarding the collection of personal information about your online activities over time and across third party websites.

If you cannot access or control certain personal data you believe we may have collected, you can always reach out to us via Contact Us. We will promptly respond to such requests upon confirming the identity of the person, and in any event, we strive to respond to requests regarding your personal data within 15 calendar days.



“Cookies” are small files that are stored on your device when accessing the Website. They allow us to recognize whether there has been any contact made between us and your end device in the past.

We issue Cookies for the following purposes:

  • Memorizing the items that have been added to your shopping cart and/or selected as a favorite.
  • Logging you into our website and keeping you logged in across the Website.
  • Gathering traffic statistics to inform us how our visitors are interacting with the Website and to improve the quality of our services.
  • Tracking affiliate program referrals.
  • For the detection, investigation, and prevention of fraudulent, prohibited and/or illegal activities.