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return & exchange

Returns & Exchange Policy
  • 1. Any cancellation of order(s) is NOT allowed once your order has been placed.
  • 2. Please note that products which are Limited Releases are FINAL and therefore NOT eligible for cancellation/exchanges/returns.
  • 3. All Sales items are FINAL and not eligible for cancellation/return. However, you could request for size exchange for the same item but subject to stock availability.
  • 4. Any requests for returns of defective item(s) or exchanges must be done within 7 days upon receiving the product(s).
  • 5. If you do have any requests for returns / exchanges, please provide us with a clear description of what the defect / problem with the product(s) along with pictures of the product(s) clearly showing the defect and overall state of the product(s). Kindly submit your request via Contact Us for any returns / exchanges.
    • Exchange items / merchandise must be in original condition, unworn, unwashed, or defective merchandise with all original tags attached to the merchandise, and any related accessories or instruction booklets included. Exchange is strictly subject to stocks availability. Any shoes returned must be returned in their original box.
    • We will not accept merchandise that has been worn, used, altered, damaged or defective other than manufacturing defect. In other words, incomplete, damaged, worn, soiled or altered returns, or anything we reasonably believe has been used or worn, will not be accepted. Please also note that merchandise that are damaged as a result of wear and tear are not considered to be faulty or defective.
    • Customers will need to arrange their own shipping for the return and bear the shipping fees. Proof of delivery and tracking number must be provided once the item(s) has been shipped back to atmos KL.
    • ATMOS MALAYSIA SDN BHD reserves the rights to inspect the condition of the item(s) before processing exchanges.
    • ATMOS MALAYSIA SDN BHD reserves the rights not to process your exchanges if items returned to us are outside the terms of our returns and exchange policy. All decisions made are final; this does not affect your statutory rights.
  • 6. Each product sold on our website have undergone quality checks in the warehouse before shipping out to the customers.